Refund Assurance
Refund
Policy
We stand by our quality. If you're not satisfied, here's how we handle returns and refunds.
Eligible for Refund
- • Damaged or defective items.
- • Incorrect items delivered.
- • Unopened packaging within 7 days.
Non-Returnable
- • Custom-branded hygiene kits.
- • Items with broken safety seals.
- • Bulk orders without quality issues.
Process Timeline
Step 1: Initiation
Email support@roomikit.com with order details and photos within 48 hours of delivery.
Step 2: Quality Check
Our team will review the request and may arrange for a return pick-up (2-3 business days).
Step 3: Credit Process
Once approved, refunds are processed to the original payment source within 5-7 working days.