Customer Satisfaction
Return &
Refund
Detailed guidelines on how to process returns and request refunds for your Roomikit purchases.
Return Conditions
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Unopened Only
7-Day Window
Need Help?
Contact UsExceptions / Non-returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
Please note: Customized kits for B2B clients are strictly non-returnable once branding is applied.
Refund Method
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days.